Mayo Medical Laboratories Earns Center for Excellence Recognition for Fifth Year in a Row

2016-center-of-excellence-masterMayo Medical Laboratories’ customer service center has been certified as a Center of Excellence by Benchmark Portal for the fifth straight year. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

“This distinguished achievement demonstrates the Mayo Medical Laboratories call center’s commitment to providing superior customer service,” says William Morice, II, M.D., Ph.D., Chair of the Department of Laboratory Medicine and Pathology and President of Mayo Medical Laboratories. “We are proud of our exceptional call center.”

To achieve the distinction of a Center of Excellence, Mayo Medical Laboratories’ call center underwent an extensive review by a team from Benchmark Portal, which audited and verified the center’s key performance indicators and compared that data with other peer organizations. The Center of Excellence is awarded to the top 10% of the hundreds of call centers surveyed.

“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence,” says Bruce Belfiore, CEO of Benchmark Portal.

About Benchmark Portal
Founded in 1995, Benchmark Portal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research, and industry reports. The Benchmark Portal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. Benchmark Portal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. Benchmark Portal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on Benchmark Portal, please call 1-800-214-8929 or visit

Gina Chiri-Osmond

Gina Chiri-Osmond

Gina Chiri-Osmond is a Marketing Channel Manager at Mayo Clinic Laboratories.