Mayo Laboratory Inquiry Named Second in “Top 100 Call Centers in North America” by Benchmark Portal

top100A2-1Mayo Laboratory Inquiry (MLI) has placed second in the Top 100 call centers in the country in the Medium Centers Category (51 to 250 agents) of Benchmark Portal’s 2016 Top 100 Call Center Contest.

The Top 100 Call Center Contest compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated, and approved by certified call-center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

“I am honored to congratulate our team on this notable achievement,” says William Morice, II, M.D., Ph.D., Chair of the Department of Laboratory Medicine and Pathology. “Mayo Laboratory Inquiry is one of the best call centers in the industry. Our call center is committed to providing personalized and timely service to each and every customer.”

Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most-respected database of call-center metrics, the BenchmarkPortal competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.

“This award shows that Mayo Laboratory Inquiry’s operation ranks among the top performers in its size category in North America,” says Bruce Belfiore, CEO, Benchmark Portal. “We congratulate this group and wish Mayo continued success with its improvement initiatives in the future.”

About Benchmark Portal
Founded in 1995, Benchmark Portal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The Benchmark Portal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. Benchmark Portal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. Benchmark Portal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on Benchmark Portal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.

Gina Chiri-Osmond

Gina Chiri-Osmond

Gina Chiri-Osmond is a Marketing Channel Manager at Mayo Clinic Laboratories.