The Life of a Specimen Received by Mayo Medical Laboratories


Video Length: 1:00:31

  • Overview

    This presentation will provide the audience with a high-level understanding of the various steps of the pre-analytic processes of Mayo Medical Laboratories that lead to the timely handling of incoming specimen volumes. The speakers will discuss the initial steps involved from receiving, accessioning, performing aliquots and pour-offs, sort granularity, specific delivery requirements, post-analytics, and test add-ons. The discussion will review process improvements across the operation, along with the numerous automations systems that are being used within MML operations.

    Learning Objectives

    Upon completion of this activity, participants should be able to:

    • Describe the necessity to never look past the smallest step in your process to consider an improvement opportunity.
    • Motivate your staff at all levels to bring forth new ideas and suggestions, in order to eliminate the fear factor that often accompanies change.
    • Discuss how every “touch” matters. Non-value touches cost you time, FTEs, and they conflict with your operational goals to provide the best service to your patients.
    • Recognize operational areas that are standing still, being passed by, and offer opportunities for improvement.


    Intended Audience

    This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.


    Photo of Jeffrey WillsJeffrey Wills
    Operations Coordinator
    Internal Operations, Mayo Medical Laboratories
    Department of Laboratory Medicine and Pathology
    Mayo Clinic, Rochester, Minnesota

    Jeff Wills is the Operations Coordinator in Internal Operations for Mayo Medical Laboratories (MML). He joined Mayo Clinic as a supervisor within the Materials Management/Finance Division. He moved into various roles within Materials Management over 14 years with his final position as section head for Distribution and Warehouse Management. Jeff joined the operations team within the Department of Laboratory Medicine and Pathology in 2000. He has managed many different work units within MML Operations for the past 17 years, and he is currently responsible for the Internal Operations work unit. Jeff has been a past presenter at American Association of Clinical Chemistry events. He attended the University of La Crosse for business administration.

    Photo of Matthew HanleyMatthew Hanley
    Operations Manager
    Internal Operations, Mayo Medical Laboratories
    Department of Laboratory Medicine and Pathology
    Mayo Clinic, Rochester, Minnesota

    Matt is an Operations Manager within Mayo Medical Laboratories, overseeing multiple areas. He originally joined Mayo Clinic and the Department of Laboratory Medicine and Pathology as a clinical laboratory technologist and has since held roles as a development technologist, supervisor, and project manager. He joined MML in 2017 and is responsible for oversight of Client Support, Operations Systems Support, Referrals, Specimen Distribution, and Technologist Resource Support. Matt earned his bachelor of science degree in chemistry and a masters of health care administration from the University of Minnesota—Twin Cities.

    Faculty Disclosure

    Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


    Note: No credit is offered for this Phlebotomy presentation.


    MCL Education (@mmledu)

    MCL Education

    This post was developed by our Education and Technical Publications Team.