Introduction to a Balanced Scorecard

Expires: June 30, 2020


Video length: 44 min and 59 sec



This presentation discusses the use of a balanced scorecard, a strategic planning and performance-management tool. Balanced scorecards can provide clarity to various goals pursued by a work unit and can create specific targets to be tracked for clear and efficient operations. The report can help teams “connect the dots” between “big picture” elements (such as mission, vision, values, and strategic focus areas) and the more operational elements (such as objectives, performance indicators, targets, and work initiatives).


Image of Dave Erickson, Senior Systems EngineerDave Erickson
Senior Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota


Learning Objectives

  • Discuss an overview of the balanced scorecard.
  • Review basic concepts of this type of report.
  • Explain details of building and implementing a balanced scorecard.
  • Give examples of balanced scorecards.


Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.


Level of instruction




The following types of credit are offered for this event:
State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).



Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1 P.A.C.E® contact hour.

State of California

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California. This program has been approved for 1 contact hour.

State of Florida

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1 contact hour.


Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.

National Physician Payment Transparency Program

Mayo Medical Laboratories is not an applicable manufacturer or applicable group purchasing organization (GPO). (GPOs, per the Centers for Medicare & Medicaid Services, and this program do not trigger any reporting requirements pursuant to Open Payments[Sunshine Act] legislation.)

MCL Education

MCL Education

This post was developed by our Education and Technical Publications Team.