Improving Staff Engagement without Spending Money and Using Very Little Time

Expires: September 12, 2020


Video length: 61 minutes, 54 second





    “Employee engagement” is a wonderful buzzword in the business world that is often understood to mean that employees are putting forth significant discretionary effort in their jobs, going beyond simply meeting the baseline expectations of their role. Highly engaged employees are a work unit manager’s dream. They sound wonderful. However, once you move past the glitz and glamor of business magazine articles singing the praises of employee engagement, you’re left with a difficult question: How do I actually improve my team’s engagement level?

    “Improving Staff Engagement without Spending Money and Using Very Little Time” will provide several practical techniques to improve employee engagement. With a little preparation and a few minutes each day, lab managers or those in other leadership roles should be able to improve the level of employee engagement on their teams. 


    Photo of Shannon BennettShannon Bennett
    Quality Manager
    Department of Laboratory Medicine and Pathology
    Mayo Clinic
    Rochester, Minnesota



    Learning Objectives

    Upon completion of this activity, participants should be able to:

    • Describe several potential approaches to improve employee engagement.
    • Develop a strategy to use one or more techniques.
    • Measure the effectiveness of engagement efforts.

    Intended Audience

    This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.


    Level of instruction




    The following types of credit are offered for this event:
    ASCLS P.A.C.E.®
    State of California
    State of Florida

    To obtain credit:

    1. Watch the video.
    2. Complete the posttest and evaluation that launches immediately following the video.
    3. Generate and print your certificate(s).

    ASCLS P.A.C.E.®

    Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ® program. This program has been approved for a maximum of 1.0 P.A.C.E® contact hour.

    State of California

    Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California. This program has been approved for 1.0 contact hour.

    State of Florida

    Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance credit. This program has been approved for 1.0 contact hour.


    Faculty Disclosure

    Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


    National Physician Payment Transparency Program

    Mayo Medical Laboratories is not an applicable manufacturer or applicable group purchasing organization (GPO). (GPOs, per the Centers for Medicare & Medicaid Services, and this program do not trigger any reporting requirements pursuant to Open Payments [Sunshine Act] legislation.

    MCL Education

    MCL Education

    This post was developed by our Education and Technical Publications Team.