The Journey to Professionalism: A One-Way Ticket

Expires August 27, 2021


Video length: 1 hour 4 minutes

Professionalism is a journey that encompasses our attitudes, behaviors, and actions that impact how we deliver service. It sets a standard of care that patients can rely on to deliver a positive experience. This presentation will help you understand your role in creating a professional environment by connecting you with others to share opportunities, challenges, and successes you as leaders face each day.


Upon completion of this program, participants should be able to:

  • Empower phlebotomists to be a part of a professional workforce.
  • Create a culture of professionalism.
  • Define an ideal patient experience with a phlebotomy collection.

Intended Audience

This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.


Jennifer Storlie
Supervisor, Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota


The following types of credit are offered for this program:

State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Level of instruction for this program is basic.


Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1 P.A.C.E.® contact hour.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 1 contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervison/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1 contact hour.

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


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MCL Education

This post was developed by our Education and Technical Publications Team.

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