Leader Standard of Work: Daily Personalized Performance and Accountability Tool

Expires: September 9, 2022


Video length: 69 minutes


Time is limited. Time is more valuable than gold. This “Continual Improvement Webinar” will allow leaders and future leaders to discover how to organize their time efficiently to be effective leaders while at work to put the “life” back into work/life balance. This means learning how to manage 12 hours of work in the typical 8-hour day to reclaim personal time by using “leader standard work.” Developing the leaders of tomorrow means today’s leaders need to model good time management skills and personal accountability in accomplishing essential work, in order to leave at the end of the day to enjoy a healthy work/life balance.


Heidi Miksanek
Senior Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Describe a leader’s work.
  • Describe a lean management system (LMS).
  • Describe leader standard work (LSW).
  • Prepare leaders to adopt a LMS mindset by using LSW to achieve performance excellence and engage every employee, every day.

Intended Audience

This series is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.



Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 1.0 contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance credit. This program has been approved for 1.0 contact hour.

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate(s).

Level of instruction for this program is intermediate.

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


Contact us: mcleducation@mayo.edu

MCL Education (@mmledu)

MCL Education

This post was developed by our Education and Technical Publications Team.