Expires: September 14, 2022
Exceptional customer service is essential for gaining new clients and maintaining customer loyalty. It is a key competitive differentiator and a feature prevalent among high-performance laboratories. To assist you and your staff, Mayo Clinic Laboratories is pleased to offer two online customer service modules. These modules are a tool to enhance interactions with your clients and build an exceptional customer service experience.
After completing this module, participants should be able to:
After completing this module, participants should be able to:
**Note: For optimal viewing experience, please use Google Chrome or Mozilla Firefox.
Approximate time for completion: 30 minutes (15 minutes per module)
This program is appropriate for everyone in the laboratory, regardless of function or level of experience.
Basic
ASCLS P.A.C.E.®
Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of .5 P.A.C.E.® contact hour.
To obtain credit:
Contact us: mcleducation@mayo.edu