MayoACCESS users: MeadCo ScriptX license and version update
Operational Update
MayoACCESS users: MeadCo ScriptX license and version update
On April 17, the print control in MayoACCESS, called MeadCo ScriptX, will require a license upgrade and potentially a version upgrade. MeadCo ScriptX automatically prints certain documents, such as specimen labels, result reports, and batch sheets. For most users, the license update will happen without any interruption to their work.
What you need to know
The new license should load automatically when you log in to MayoACCESS. If you are using MeadCo version 7,7,0,20 or later, you can continue as usual. No action is required.
Consider the following exceptions:
If you are using a MeadCo version prior to 7,7,0,20, you will need to upgrade to version 8,3,0,4. To install MeadCo or upgrade to a newer version, you will need administrator rights to your workstation. Your Information Technology (IT) department may need to assist.
If your IT department blocks downloads of .zip file types, you will need their help to update the MeadCo license. Your IT department will need to temporarily allow the .zip file type for any workstation that uses MayoACCESS and go through the upgrade instructions below.
How to check your MeadCo license and application version
To check your workstation’s MeadCo version, complete the following steps:
After signing in to MayoACCESS the first screen shown below should show a license that expires on April 17, 2025. In some cases, multiple licenses may be shown, and you will need to select the arrow icon to navigate to see additional licenses.
Click the question mark to see the second screen, which should show 7,7,0,20 or later.
If you log in to MayoACCESS and the license date still shows April 17, 2022, this means your IT department may block .zip file types. Your IT department will need to temporarily allow the .zip file type for any workstation that uses MayoACCESS and complete the upgrade instructions.
If the application version on the second screen is prior to 7,7,0,20, proceed to the upgrade instructions to install version 8,3,0,4.
Upgrade instructions
If your version is less than 7,7,0,20, follow the instructions below to upgrade.
Important: You must be logged in to Microsoft Windows as an administrator to perform these tasks.
To install and configure the MeadCo ScriptX control:
Ensure that you have Windows administrator rights on the workstation.
The appropriate 32-bit or 64-bit version of the print control is downloaded.
The MeadCo ScriptX license is installed for all users on the workstation.
The following confirmation message is displayed indicating the MeadCo version that was installed, either 32bit or 64bit.
If you attempt to run the upgrade from Chrome or Edge (not IE), the process will fail and the following message will be displayed:
Browser is not Internet Explorer or Edge in IE Mode… Quitting
If you are not an administrator on the workstation, the following message will be displayed:
Installing from within MayoACCESS
If your MeadCo version is prior to 7,7,0,20, the following message will be displayed after you sign in to MayoACCESS. Refer to the upgrade instructions above for an easier installation process.
Troubleshooting
If your license does not update automatically by April 17, the following message will be displayed.
This likely means that you fall into one of these two categories:
You are using a MeadCo version prior to 7,7,0,20. You will need to upgrade to version 8,3,0,4. See the upgrade instructions above.
Your IT department blocks downloads of .zip file types. You will need their help to update the MeadCo license. Your IT department will need to temporarily allow the .zip file type for any workstation that uses MayoACCESS.
