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Lean Journey within the Department of Laboratory Medicine and Pathology

Continual Improvement Webinar

Expires: June 8, 2024


Video length: 1:04


This “Continual Improvement Webinar” will provide an overview of Mayo Clinic Laboratories' approach to the pursuit of operational excellence utilizing Lean principles. Presenters will discuss why this approach has been adopted, provide background on the Lean improvement framework, and discuss how the organization will be impacted as the strategy evolves.


Lynn Loynes

Principal Systems Engineer
Department of Laboratory Medicine and Pathology 
Mayo Clinic, Rochester, Minnesota 

Bernice Gladstone 

Principal Systems Engineer
Department of Laboratory Medicine and Pathology 
Mayo Clinic, Rochester, Minnesota

Learning objectives

Upon completion of this activity, participants should be able to:

  • Recognize Lean adaption approach utilized at Mayo Clinic Laboratories.
  • Describe basic concepts of Lean and differences from traditional management thinking.
  • Review common Lean tools and their purpose.

Intended audience

This webinar is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.


The following types of credit are offered for this event:


Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for General credit. This program has been approved for 1.0 contact hour.

To obtain credit

1. Watch the video.

2. Complete the posttest and evaluation that launches immediately following the video.

3. Generate and print your certificate(s).

Level of instruction for this program is basic.

Faculty disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


Contact us:

MCL Education (@mmledu)

MCL Education

This post was developed by our Education and Technical Publications Team.