Learning objectives

Upon completion of the conference, participants should be able to:

Phlebotomist track:

• Identify ways to create a safe environment while dealing with difficult patients.
• Discuss the best practices for labeling and collecting timed samples.
• Apply communication techniques to find common ground with patients.

Supervisor track:

• Enhance recruiting initiatives.
• Discuss strategies you can use to keep yourself and your team healthy during a rapidly changing environment.
• Identify innovative ways to deal with staffing, retention, and employee engagement.

Agenda — Supervisor track

Supervisor track

Register for this track if you are in a management or supervisory role or would like to learn about the following: recruiting initiatives; strategies for keeping you and your team healthy during a rapidly changing environment; and innovative ways to deal with staffing, retention, and employee engagement.

Cost: The cost to attend this two-day afternoon conference is $100. This is the same fee whether you choose the supervisor track or the phlebotomist track.

Thursday, October 12, 2023

Friday, October 13, 2023

Agenda — Phlebotomist track

Phlebotomist track

Register for this track if you are a phlebotomist, phlebotomy educator, or in a related role and would like to learn about the following: ways to create a safe environment while dealing with difficult patients; best practices for labeling and collecting timed samples; and applying communication techniques to find common ground with patients.

Cost: The cost to attend this two-day afternoon conference is $100. This is the same fee whether you choose the supervisor track or the phlebotomist track.

Thursday, October 12, 2023

Friday, October 13, 2023

Faculty

Credit

ASCLS P.A.C.E.®

Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 5.0 P.A.C.E.® contact hours for the supervisor track, and 4.0 P.A.C.E.® for the phlebotomist track.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 5.0 contact hours for the supervisor track, and 4.0 contact hours for the phlebotomist track.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. The Florida Board of Clinical Laboratory Personnel has designated this program for 5 contact hours of Supervision/Administration, Quality Control/Quality Assurance, and Safety credits for the supervisor track, and 4 contact hours of General credit for the phlebotomist track.

Cancellation policy

If you cancel your participation in this conference on or before 09/28/23, your registration fee, less a $25 administrative fee, will be refunded. Mayo Clinic Laboratories' Education Department must receive written notification of your cancellation. No refunds will be made after 09/28/23.

Mayo Clinic Laboratories reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Clinic Laboratories must cancel or postpone this conference, Mayo Clinic Laboratories will refund the registration fee but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by other organizations or agencies.