On-Demand Programs Archives - Insights

Winning Back Trust: Service Recovery With Heart

MCL Education — Mon, 02 Feb 2026 11:00:00 +0000

Outline service recovery strategies to maintain trust, loyalty, and a positive relationship with customers. 

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AQP4-IgG FACS Assay Update

MCL Education — Tue, 13 Jan 2026 19:29:56 +0000

Mayo Clinic Laboratories invites you to explore our latest microlearning on neuromyelitis optica spectrum disorder (NMOSD). In this concise educational module, Sean Pittock, M.D., explains the critical role of AQP4-IgG testing in the early diagnosis and treatment of NMOSD.

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New Year, New Drive: Motivate Your Team to Thrive

MCL Education — Mon, 12 Jan 2026 11:00:00 +0000

Discuss tips for understanding different motivating factors, how to leverage those factors, and how to recognize employees' positive energy and engagement.

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The Gift of Guidance: Effective Coaching

MCL Education — Mon, 08 Dec 2025 11:00:00 +0000

Discuss ways to become an effective coach and guide your colleagues and teams toward improvements and successes.

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Past, Present, and Future Roles of Therapeutic Drug Monitoring in Optimizing Biologic Therapy

MCL Education — Thu, 04 Dec 2025 06:00:00 +0000

April 28, 2025 - Inflammatory bowel disease (IBD) is classified as either Crohn’s disease or ulcerative colitis, based on clinical presentation, endoscopic findings, histopathology, and disease distribution.

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Autoimmune Neurology: Phenotype-Based Testing

MCL Education — Wed, 03 Dec 2025 06:00:00 +0000

November 3, 2025 - In this video, Dr. Andrew McKeon describes how the field of autoimmune neurology testing has changed with the explosion of antibody discovery and discusses the importance of a patient-first, phenotype-based approach.

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CNS Demyelinating Diseases and Pediatric Profiles

MCL Education — Tue, 02 Dec 2025 06:00:00 +0000

September 29, 2025 - This session provides an in depth overview of evolving diagnostic approaches in neuroimmunology.

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From Collection to Compliance: Preventing Errors in Laboratory Practice

MCL Education — Fri, 14 Nov 2025 11:00:00 +0000

Proficiency testing (PT) is a critical quality assurance tool that ensures laboratory accuracy and reliability by comparing test results with established standards. Improper handling of PT—especially through unauthorized referral to external labs—can lead to regulatory sanctions, making it essential for lab directors, supervisors, and staff to understand and comply with PT referral rules.

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Preparation of Platelet-Poor Plasma for Special Coagulation Testing

Michael Hutchison — Mon, 10 Nov 2025 11:00:00 +0000

Accurate coagulation testing starts with proper specimen preparation. Even small pre-analytic errors, such as underfilled tubes, hemolysis, or improper centrifugation, can compromise results and patient care.

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Giving Thanks: Blood Donation Motivation

MCL Education — Mon, 03 Nov 2025 11:00:00 +0000

Recognize the motivations and barriers of first-time blood donors and work to retain them for sustainable future donations.

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