Leveraging the Laboratory Archives - Insights Get the latest news and education from Mayo Clinic Laboratories Mon, 15 Sep 2025 19:19:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 Essential Communication Tips for Outreach Managers https://news.mayocliniclabs.com/2025/09/29/essential-communication-tips-for-outreach-managers/ https://news.mayocliniclabs.com/2025/09/29/essential-communication-tips-for-outreach-managers/#respond Mon, 29 Sep 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=118320 Essential Communication Tips for Outreach ManagersIn this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes. Together, they dive into the power of communication in laboratory outreach, sharing practical advice and memorable stories.

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]]> https://news.mayocliniclabs.com/2025/09/29/essential-communication-tips-for-outreach-managers/feed/ 0 Elevating Clinical Lab Websites in a Changing Technology Landscape https://news.mayocliniclabs.com/2025/08/25/elevating-clinical-lab-websites-in-a-changing-technology-landscape/ https://news.mayocliniclabs.com/2025/08/25/elevating-clinical-lab-websites-in-a-changing-technology-landscape/#respond Mon, 25 Aug 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=117937 Elevating Clinical Lab Websites in a Changing Technology LandscapeIn this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Travis Engelhaupt, digital experience director, and Naomi Lovell, project manager. Together, they discuss website trends and best practices.

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]]> https://news.mayocliniclabs.com/2025/08/25/elevating-clinical-lab-websites-in-a-changing-technology-landscape/feed/ 0 From Reference to Resource: Elevating the Lab Test Catalog https://news.mayocliniclabs.com/2025/07/28/from-reference-to-resource-elevating-the-lab-test-catalog/ https://news.mayocliniclabs.com/2025/07/28/from-reference-to-resource-elevating-the-lab-test-catalog/#respond Mon, 28 Jul 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=117530 From Reference to Resource: Elevating the Lab Test CatalogIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Karen Kloke, director of scientific and technical publications at Mayo Clinic Laboratories. Together, they explore the evolution of laboratory test catalogs and share practical tips for maximizing their value.

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]]> https://news.mayocliniclabs.com/2025/07/28/from-reference-to-resource-elevating-the-lab-test-catalog/feed/ 0 Building Momentum for Outreach Implementation Success https://news.mayocliniclabs.com/2025/06/30/building-momentum-for-outreach-implementation-success/ https://news.mayocliniclabs.com/2025/06/30/building-momentum-for-outreach-implementation-success/#respond Mon, 30 Jun 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=117055 Building Momentum for Outreach Implementation SuccessIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common reasons that outreach programs fail to launch and strategies for building momentum to implement a program.

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]]> https://news.mayocliniclabs.com/2025/06/30/building-momentum-for-outreach-implementation-success/feed/ 0 Overcoming Common Barriers to Outreach Success https://news.mayocliniclabs.com/2025/05/27/overcoming-common-barriers-to-outreach-success/ https://news.mayocliniclabs.com/2025/05/27/overcoming-common-barriers-to-outreach-success/#respond Tue, 27 May 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=116486 Overcoming Common Barriers to Outreach SuccessIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common challenges outreach programs face that can lead to a program’s failure and how to overcome those barriers.

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]]> https://news.mayocliniclabs.com/2025/05/27/overcoming-common-barriers-to-outreach-success/feed/ 0 Roles, Goals, and Communication: Launching an Outreach Program https://news.mayocliniclabs.com/2025/04/28/roles-goals-and-communication-launching-an-outreach-program/ https://news.mayocliniclabs.com/2025/04/28/roles-goals-and-communication-launching-an-outreach-program/#respond Mon, 28 Apr 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=116059 Roles, Goals, and Communication: Launching an Outreach ProgramIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team.

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]]> https://news.mayocliniclabs.com/2025/04/28/roles-goals-and-communication-launching-an-outreach-program/feed/ 0 How to Master Service Recovery https://news.mayocliniclabs.com/2025/03/31/how-to-master-service-recovery/ https://news.mayocliniclabs.com/2025/03/31/how-to-master-service-recovery/#respond Mon, 31 Mar 2025 13:00:00 +0000 https://news.mayocliniclabs.com/?p=115396 How to Master Service RecoveryIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery.
They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals.

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]]> https://news.mayocliniclabs.com/2025/03/31/how-to-master-service-recovery/feed/ 0 Elevating Your Customer Service https://news.mayocliniclabs.com/2025/02/24/elevating-your-customer-service/ https://news.mayocliniclabs.com/2025/02/24/elevating-your-customer-service/#respond Mon, 24 Feb 2025 14:00:00 +0000 https://news.mayocliniclabs.com/?p=114821 Elevating Your Customer ServiceIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for delivering excellent customer service.

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]]> https://news.mayocliniclabs.com/2025/02/24/elevating-your-customer-service/feed/ 0 Getting the Most Value From Customer Surveys https://news.mayocliniclabs.com/2025/01/27/getting-the-most-value-from-customer-surveys/ https://news.mayocliniclabs.com/2025/01/27/getting-the-most-value-from-customer-surveys/#respond Mon, 27 Jan 2025 14:00:00 +0000 https://news.mayocliniclabs.com/?p=114116 Getting the Most Value From Customer SurveysIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input.

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]]> https://news.mayocliniclabs.com/2025/01/27/getting-the-most-value-from-customer-surveys/feed/ 0 Pathologists’ Important Roles in Community Medicine https://news.mayocliniclabs.com/2024/12/30/pathologists-important-roles-in-community-medicine/ https://news.mayocliniclabs.com/2024/12/30/pathologists-important-roles-in-community-medicine/#respond Mon, 30 Dec 2024 14:00:00 +0000 https://news.mayocliniclabs.com/?p=113668 Pathologists’ Important Roles in Community MedicineIn this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Vipul Trivedi, M.D., chair of Pathology at Mayo Clinic Health System and chair of the Division of Community Laboratory Medicine and Pathology at Mayo Clinic.

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