April 23‒24, 2020

Rochester, MN

Presented by: Mayo Clinic Laboratories

This two-day conference will offer the opportunity to learn the effects of preanalytical variables, overcome challenging pediatric draws, discover infection prevention techniques, and tackle issues faced by phlebotomists. Additionally, attendees will learn how to manage change in a multi-generational workforce, discuss coaching and leadership techniques, and make connections with empathy. The conference will also feature an interactive session for which participants will have the opportunity to submit difficult phlebotomy cases ahead of time. These will be addressed during the live program. Finally, there will be a question and answer session featuring a panel of phlebotomy supervisors, phlebotomy educators, and human resources.

The conference format balances topics of general interest, which are presented in large-group sessions, with breakout sessions and tours geared toward specific areas of interest.

Intended Audience

This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.


Upon completion of the conference, participants should be able to:

  • Discuss the importance of perspective-taking in providing patients with a positive experience.
  • Identify pediatric needs, resources, and tools needed for a successful pediatric collection.
  • Demonstrate proper infection control practices related to personal protective equipment donning and doffing, as well as hand hygiene.
  • List challenges facing the phlebotomy service.
  • Examine the characteristics of and challenges associated with the five generations.
  • Predict the effects of TPN and air bubbles on blood gas and electrolyte test results.
  • Discuss why time for self-reflection is the most important part of a leader’s standard work.
  • Solve difficult cases in phlebotomy during an interactive and entertaining session.

Attendance at this Mayo conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this symposium.


Contact the Education Department at 800-533-1710 or 507-284-3156 or email mcleducation@mayo.edu.




Mayo Clinic Laboratories is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® program. The Phlebotomy 2020 conference has been approved for a maximum of 11 P.A.C.E.® contact hours. The level of instruction for this program is intermediate.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for clinical laboratory sciences for the State of California. This program has been approved for 11 contact hours.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. The Florida Board of Clinical Laboratory Personnel has designated this program for 8 contact hours of General credit and 3 contact hours of Supervision/Administration, Quality Control/Quality Assurance, and Safety credits.



Cancellation Policy
If you cancel your participation in this conference on or before April 9, 2020, your registration fee, less a $75 administrative fee, will be refunded. Mayo Clinic Laboratories Education Department must receive written notification of your cancellation. No refunds will be made after April 9, 2020.

Mayo Clinic Laboratories reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Clinic Laboratories must cancel or postpone this conference, Mayo Clinic Laboratories will refund the registration fee, but it is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.


Lodging Accommodations

A block of rooms has been secured at the Hilton Rochester Mayo Clinic Area and Hilton Garden Inn for participants and their guests, with special conference rates. To receive the special rate, reservations must be made before the room block is filled or before the expiration date of April 1, 2020. Reservations submitted following this date will be subject to availability.

Hilton Rochester Mayo Clinic Area.

Hilton Rochester Mayo Clinic Area
10 E. Center Street
Rochester, Minnesota 55904
$287 single/double—Standard
Book Online
Phone: 507-258-5757 (reference Phlebotomy Conference)

Hilton Garden Inn Rochester Downtown
225 S. Broadway
Rochester, Minnesota 55904
$189 single/double—Standard
Book Online
Phone: 507-285-1234 (reference Phlebotomy Conference)

The hotels listed above are connected by skyway to conference facilities, downtown shops, and restaurants. The Hilton Rochester Mayo Clinic Area is the location of this year’s conference.

Lodging and travel arrangements are the sole responsibility of the individual registrant.

Mayo Clinic Laboratories is not responsible for expenses incurred by an individual who is not confirmed and for whom space is not available at the meeting. Costs incurred by the registrant such as airline or hotel fees or penalties are the responsibility of the registrant.

MCL Education

MCL Education

This post was developed by our Education and Technical Publications Team.