Phlebotomy 2021: Empathy, Engagement, and Excellence in Patient Care

April 15‒16, 2021

Via livestream

Presented by Mayo Clinic Laboratories

This two-day virtual conference will offer the opportunity to learn the effects of preanalytical variables, overcome challenging pediatric draws, discover infection prevention techniques in the COVID-19 era, and tackle other issues faced by phlebotomists. Additionally, attendees will learn how to manage change in a multi-generational workforce, discuss coaching and leadership techniques, and learn how to communicate effectively. The conference will also feature an interactive session where participants will have the opportunity to submit difficult phlebotomy cases ahead of time. These will be addressed during the live program. Finally, there will be a question and answer session featuring a panel of phlebotomy supervisors, phlebotomy educators, and human resources.

The virtual conference format balances topics of general interest, which are presented in large-group sessions, with breakout sessions and tours geared toward specific areas of interest.

Intended audience

This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.


Upon completion of the conference, participants should be able to:

  • Discuss the importance of perspective-taking in providing patients with a positive experience.
  • Identify pediatric needs, resources, and tools needed for a successful pediatric collection.
  • Demonstrate proper infection control practices related to personal protective equipment donning and doffing, as well as hand hygiene.
  • Discuss working differently during the COVID-19 pandemic.
  • Examine the characteristics of and challenges associated with the five generations.
  • Predict the effects of TPN and air bubbles on blood gas and electrolyte test results.
  • Discuss why time for self-reflection is the most important part of a leader’s standard work.
  • Solve difficult cases in phlebotomy during an interactive and entertaining session.

Attendance at this Mayo conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this conference.





Mayo Clinic Laboratories is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® program. The Phlebotomy 2021 conference has been approved for a maximum of 9.0 P.A.C.E.® contact hours. The level of instruction for this program is intermediate.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for clinical laboratory sciences for the State of California. This program has been approved for 9.0 contact hours.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. The Florida Board of Clinical Laboratory Personnel has designated this program for 5 contact hours of General credit and 4 contact hours of Supervision/Administration, Quality Control/Quality Assurance, and Safety credits.

Cancellation policy

If you cancel your participation in this conference on or before April 1, 2021, your registration fee, less a $75 administrative fee, will be refunded. Mayo Clinic Laboratories Education Department must receive written notification of your cancellation. No refunds will be made after April 1, 2021.

Mayo Clinic Laboratories reserves the right to cancel or postpone any conference due to unforeseen circumstances. In the unlikely event Mayo Clinic Laboratories must cancel or postpone this conference, Mayo Clinic Laboratories will refund the registration fee but is not responsible for any related costs, charges, or expenses to participants, including fees assessed by airline/travel/lodging agencies.


Contact the Education Department at 800-533-1710 or 507-284-3156 or email