Using Phlebotomy Quality Metrics to Improve Patient Care

By MCL Education • November 18, 2020

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Expires: November 18, 2022

Presentation

Video length: 54 minutes

Overview

This “Phlebotomy Webinar” will discuss the what and why of quality metrics and indicators, as well as how to determine which indicators to monitor. The importance of sharing tools and data to get started will also be discussed.

Presenter

Michele Legried
Quality Specialist
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Learning Objectives

Upon completion of this activity, participants should be able to:

• Define quality metrics and indicators.
• Discover why quality indicators are performed.
• Review examples of quality indicators.
• Identify the quality indicators a phlebotomy work unit/laboratory should consider monitoring.
• Share tools and data for getting started.

Intended Audience

This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.

Credit

The following types of credit are offered for this event:

ASCLS P.A.C.E.^®

Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 1.0 contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance credit. This program has been approved for 1.0 contact hour.

To obtain credit:

1. Watch the video.
2. Complete the post-test and evaluation that launches immediately following the video.
3. Generate and print your certificate(s).

Level of instruction for this program is basic.

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.

Questions?

Contact us: mcleducation@mayo.edu

MCL Education

This post was developed by our Education and Technical Publications Team.