Using Phlebotomy Quality Metrics to Improve Patient Care


Video length: 54 minutes


This “Phlebotomy Webinar” will discuss the what and why of quality metrics and indicators, as well as how to determine which indicators to monitor. The importance of sharing tools and data to get started will also be discussed.


Image of Michele LegriedMichele Legried
Quality Specialist
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Define quality metrics and indicators.
  • Discover why quality indicators are performed.
  • Review examples of quality indicators.
  • Identify the quality indicators a phlebotomy work unit/laboratory should consider monitoring.
  • Share tools and data for getting started.

Intended Audience

This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


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This post was developed by our Education and Technical Publications Team.