Phlebotomy Lab Operations

Overview

Phlebotomy and specimen collection services are at the forefront of patient diagnosis. However, more often than not, they are overshadowed by testing laboratories because they deliver the final test results. The focus of this webinar is to highlight key operational metrics that will help you run a successful phlebotomy laboratory service.

Learning objectives

Upon completion of this activity, participants should be able to:

• Develop their own operational metrics to measure their service effectiveness.
• Use the metrics to recognize improvement opportunities in their work areas.
• Develop a system for managing daily improvements.

Intended audience

This webinar is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.

Questions?

Contact us: mcleducation@mayo.edu