The MayoACCESS test ordering application is now available and all technical issues have been resolved. However, if you still encounter issues when logging in to MayoACCESS, clear your browser cache and reboot your computer. Complete the following steps depending on your browser type:

Clearing the web browser cache

Regularly clearing the cache of your web browser by removing temporary internet files and cookies can help optimize application performance. Instructions for doing so in Google Chrome and Microsoft Edge are below.

In Chrome

At top right, click the vertical ellipsis (three dots). From the drop-down menus, select More tools and then Clear browsing data.

The Clear browsing data dialog box appears.

Click the Advanced tab.

From the Time range drop-down menu, select All time.

Check the check boxes for Browsing history, Download history, Cookies and other site data, and Cached images and files.

At bottom right, click the Clear data button.

In Edge

At top right, click the ellipsis (three dots). Then, near the bottom of the drop-down menu, select Settings. The Settings window opens.

Select the Privacy, search, and services tab.

On the right, scroll down to the Clear browsing data section and, next to Clear browsing data now, click the Choose what to clear button.

The Clear browsing data dialog box appears.

From the Time range drop-down menu, select All time.

Check the check boxes for Browsing history, Download history, Cookies and other site data, and Cached images and files.

Note: Checking Cookies and other site data will sign you out of most sites.

At bottom left, click the Clear now button.