Standard Operating Procedures (SOPs): The 5 W’s and How
Overview
In this presentation, we will review the who, what, why, where, when, and how of well-written, effective procedures that can: improve the quality of work within the organization, reduce the number of errors and omissions, and help new staff perform complex work tasks quickly and effectively. Clear steps and procedures for getting the job done help systems and people function better and save time and effort. The purpose of this webinar is to provide tools and resources for the creation of procedures that are necessary, easy to teach/train, and easy for staff to follow.
Presenter
Michele Legried
Quality Specialist
Laboratory Services, Department of Laboratory Medicine and Pathology
Mayo Clinic
Rochester, Minnesota
Learning objectives
Upon completion of this activity, participants should be able to:
-
- Describe what a standard operating procedure (SOP) is.
- Identify why SOPs are a necessary component of any organization.
- Give examples of who should write and review SOPs.
- Identify when SOPs should be reviewed.
- Demonstrate how to write an SOP – Best Practices.
- Summarize where SOPs should be maintained.
Intended audience
This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.
