Mayo Clinic Laboratories specimen pickup and delivery schedules will be altered due to the upcoming holiday. To ensure specimen stability and prevent delays, follow the guidelines outlined below for domestic clients and international clients.
Guidelines for domestic clients
Guidelines for shipping FedEx or UPS
- When using FedEx or UPS, deliveries sent Friday, Aug. 30, or Saturday, Aug. 31, may not arrive until Wednesday, Sept. 3.
- Delays are possible. To minimize the effect on samples, courier routes shipping by UPS will be moved to FedEx or Delta by Mayo Clinic Laboratories’ Global Logistics.
- Clients shipping on their own, choosing to ship via UPS or FedEx on Friday, Aug. 30, or Saturday, Aug. 31, should add extra frozen cool packs to refrigerate shipments and use sufficient dry ice to cover the extended transit time.
Holiday shipping schedule
Friday, Aug. 30
- Normal courier pickup
- If there is an unexpected delay, shipments will not arrive at Mayo Clinic Laboratories until Tuesday, Sept. 2.
- Mayo Clinic Laboratories' Global Logistics will move clients on courier routes shipping by UPS to FedEx or Delta.
Saturday, Aug. 31
Recommendation: Hold samples at your facility and do not ship by FedEx or UPS.
If you choose to ship:
- Normal courier pickup
- Deliveries will arrive at Mayo Clinic Laboratories on Tuesday, Sept. 3, or Wednesday, Sept. 4.
- Mayo Clinic Laboratories' Global Logistics will move clients on courier routes shipping by UPS to FedEx or Delta.
Sunday, Sept. 1
Monday, Sept. 2 (Labor Day)
No courier pickup and no FedEx or UPS deliveries.
Tuesday, Sept. 3
To cancel a courier pick-up or for questions, call Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics Specialist.
Guidelines for international clients
To safeguard your samples, we strongly recommend the following guidelines for international shipments:
- For shipments with a one-day transit time, do not ship on Saturday, Aug. 31
- For shipments with two or three-day transit times, do not ship on Thursday, Aug. 29 or Friday, Aug. 30, as these shipments could incur potential delays per U.S. Customs and operations. They may not be delivered until Wednesday, Sept. 4, or later. Please hold irretrievable samples.
- Normal carrier (UPS, FedEx, DHL) deliveries will resume Tuesday, Sept. 3. Please ensure "Saturday Delivery" is selected on your airway bill when creating shipments per the standard shipping process.
Holiday shipping schedule
Thursday, Aug. 29
- 1-day transit: OK to ship
- 2-day transit: OK to ship
- 3-day transit: Do not ship
Friday, Aug. 30
- 1-day transit: OK to ship (Except for clients in Mexico)
- 2-day transit: Do not ship
- 3-day transit: Do not ship
Saturday, Aug. 31
- 1-day transit: Do not ship
- 2-day transit: Do not ship
- 3-day transit: OK to ship
Sunday, Sept. 1
- 1-day transit: Do not ship
- 2-day transit: OK to ship
- 3-day transit: OK to ship
Monday, Sept. 2
- 1-day transit: OK to ship
Tuesday, Sept. 3
- 1-day transit: OK to ship
For questions and concerns, please send an email to RSTMMLTRANSINTL@mayo.edu or to your international regional service representative.
