Mayo Clinic Laboratories' specimen pickup and delivery schedules will be altered due to the upcoming holiday. To ensure specimen stability and prevent delays, follow the guidelines below:

Guidelines for domestic clients

Guidelines for shipping FedEx or UPS

• When using FedEx or UPS, deliveries sent on Tuesday, Nov. 25, may not arrive until Friday, Nov. 28. Deliveries sent on Wednesday, Nov. 26, will not arrive until Friday, Nov. 28, and may extend into Saturday, Nov. 29.
• Delays are possible. To help minimize sample impact, Mayo Clinic Laboratories' Global Logistics will move courier routes shipping via UPS to FedEx or Delta.
• Clients shipping on their own, choosing to ship via UPS or FedEx should add additional frozen cool packs to refrigerate shipments and use sufficient dry ice to cover the extended transit time.

Holiday shipping schedule

	Tuesday November 25	Wednesday November 25	Thanksgiving Day Thursday November 26	Friday November 28
Courier Pick-up	Normal	Normal	CLOSED	CLOSED
FedEx	Normal	Normal	CLOSED	CLOSED
UPS	Normal	Normal	CLOSED	CLOSED
Delta Airlines	Normal	Normal	*Limited	*Limited
PACC Air	Normal	Normal	Normal 2 AM flight (Wed. Work)	*No Flight
Delay Risk	*LOW	HIGH	HIGH	LOW
Notes	*If there is an unexpected delay, shipments may not arrive until Friday, Nov. 28	Recommendation: Hold samples at your facility	Recommendation: Hold samples at your facility	* PACC Air deliveries will resume on Saturday morning

Tuesday, Nov. 25

• Regular courier pickup
• If there is an unexpected delay, shipments will not arrive at Mayo Clinic Laboratories until Friday, Nov. 28.

Wednesday, Nov. 26

Recommendation: Hold samples at your facility and do not ship by FedEx or UPS.

If you choose to ship:                                                  

• Regular courier pickup
• Deliveries will arrive at Mayo Clinic Laboratories on Friday, Nov. 28, or Saturday, Nov. 29.
• Clients on courier routes shipping by UPS or FedEx will be moved to Delta where available by Mayo Clinic Laboratories' Global Logistics.

Thursday, Nov. 27 (Thanksgiving holiday)

• No courier pickup and no FedEx or UPS deliveries

Friday, Nov. 28

• Regular courier pickup
• Regular delivery operations

To cancel a courier pick-up or for questions, contact Customer Service at 800-533-1710.

Guidelines for international clients

 To safeguard your samples, we strongly recommend the following guidelines for international shipments except for clients in Saudi Arabia & United Arab Emirates:

• Do not send shipments with a one-day transit time on Wednesday, Nov. 26
• For shipments with two or three-day transit times, do not ship on Monday, Nov. 24, and Tuesday, Nov. 25, as these shipments could incur potential delays per U.S. Customs and operations. They may not be delivered until Friday, Nov. 28 or later. Please hold any irretrievable samples.
• Regular carrier (UPS, FedEx, DHL) deliveries will resume on Friday, Nov. 28. When creating shipments, be sure to select "Saturday Delivery" on your airway bill, following the standard shipping process.

Shipping schedule

	Monday November 24	Tuesday November 25	Wednesday November 26	Thanksgiving Day Thursday November 26
1-Day Transit	OK to ship	OK to ship	DO NOT SHIP	OK to ship
2-Day Transit	OK to ship	DO NOT SHIP	OK to ship	OK to ship
3-Day Transit	DO NOT SHIP	OK to ship	OK to ship	OK to ship
Notes		KSA and UAE can continue to ship

Monday, Nov. 24

• 1-day transit: OK to ship
• 2-day transit: OK to ship
• 3-day transit: Do not ship (except in Saudi Arabia & United Arab Emirates)

Tuesday, Nov. 25

• 1-day transit: OK to ship
• 2-day transit: Do not ship (except in Saudi Arabia & United Arab Emirates)
• 3-day transit: OK to ship

Wednesday, Nov. 26

• 1-day transit: Do not ship
• 2-day transit: OK to ship
• 3-day transit: OK to ship

Thursday, Nov. 27

• Ok to ship

For questions and concerns, email RSTMMLTRANSINTL@mayo.edu or your regional service representative.