Updated March 3rd at 11AM CST

All clients:

We are pleased to share that FedEx has resumed normal operations, and shipping has safely resumed. Mayo Clinic Laboratories has resumed shipping IHC tech only stains and all supplies. Thank you for your cooperation during the temporary disruption at the FedEx hub.

Updated March 2nd at 3:30PM CST

International clients:

The temporary disruption at the FedEx hub in Memphis, Tennessee, has improved, and you may resume sending your samples tomorrow, Tuesday, March 3. 

As always, we will continue to monitor shipment flow closely to ensure service quality, continuity, and timely processing. We sincerely appreciate your patience, flexibility, and partnership during this period. Your proactive coordination helped minimize impact to patient care, and we are grateful for your collaboration.

If you have questions or concerns, contact us at RSTMMLTRANSINTL@mayo.edu or reach out to your regional service representative. We are here to support you.

Updated February 27th at 11AM CST 

Domestic clients:

The temporary disruption at the FedEx hub in Memphis, Tennessee, due to a chemical spill is still ongoing. It has delayed some inbound and outbound shipments. 

If FedEx is your carrier, our team is actively working to reroute work where it is possible to minimize downstream impacts. Currently, we are holding IHC tech only stains until normal shipping operations resume to ensure quality and continuity of service. 

We recommend that clients that ship on their own via FedEx hold their samples until Monday. 

We will provide updates as conditions change and will release held work as soon as it is feasible to do so safely and reliably. If you have questions, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics Specialist.    

International clients:

For clients in Canada, Puerto Rico, and Uruguay.

The temporary disruption at the FedEx hub in Memphis, Tennessee, due to a chemical spill, is still ongoing. It has delayed some inbound and outbound shipments. 

Currently, if you use FedEx for your shipping, we recommend that you hold until Monday, March 2, to ensure quality and continuity of service. 

We will provide updates when conditions change and will release held work as soon as it is feasible to do so safely and reliably. 

For questions and concerns, email RSTMMLTRANSINTL@mayo.edu or your regional service representative.  

Updated February 26th at 3PM CST

Domestic clients:

We want to make you aware of a temporary disruption at the FedEx hub in Memphis, Tennessee, due to a chemical spill. This may affect some inbound and outbound shipments. 

If FedEx is your carrier, our team is actively working to reroute work where it is possible to minimize downstream impacts. Currently, we are holding IHC tech-only stains until normal shipping operations resume to ensure quality and continuity of service. 

Based on current information, this disruption may continue through the weekend. We will provide updates as conditions change and will release held work as soon as it is feasible to do so safely and reliably. 

If you have questions, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics Specialist.    

International clients:

For clients in Canada, Puerto Rico, and Uruguay.

We want to make you aware of a temporary disruption at the FedEx hub in Memphis, Tennessee, due to a chemical spill. This may affect some inbound and outbound shipments. 

At this time, if you use FedEx for shipping, we recommend holding samples today (Thursday, Feb. 26) and potentially tomorrow (Friday, Feb. 27) to ensure quality and continuity of service. 

Based on current information, this disruption may continue through the weekend. We will provide updates as information is received and conditions change. 

For questions and concerns, email RSTMMLTRANSINTL@mayo.edu or your regional service representative.