Quality in the AI Era
June 10, 2026
11 a.m.–Noon CT
Cost
Free for all participants.
Overview
This webinar will explore quality in the artificial intelligence (AI) era, and how strong quality foundations are essential for safe, reliable and scalable AI and automation.
Presenters Luke Ramlow and Darshi Bassi emphasize a central message: technology doesn’t create quality — it scales what already exists. Strong processes accelerate value; weak processes accelerate risk. The session traces the evolution of quality from inspection-based approaches to where quality is designed into intelligent, human-centered systems focused on resilience, sustainability, and well-being.
Key takeaways include the importance of high-quality data, process standardization, clear roles, and documentation before introducing automation, along with continuous monitoring and improvement using methods like PDSA, root-cause analysis, FMEA, and standard work.
Presenters
Darshi Bassi, MBA
Assistant Professor of Health Care Administration
Assistant Professor of Medical Education
Quality Improvement Advisor
Office of Education
Mayo Clinic, Rochester, Minnesota
Luke Ramlow, MBA
Instructor in Health Care Systems Engineering
Quality Improvement Advisor
Office of Education
Mayo Clinic, Rochester, Minnesota
Learning objectives
Upon completion of this activity, participants should be able to:
- Define quality and its evolution.
- Examine the role of quality in AI and automation.
- Apply quality foundations to enable reliable AI solutions.
- Demonstrate quality principles through a use case scenario.
Intended audience
This webinar is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.
Credit
The following types of credit are offered for this event:
ASCLS P.A.C.E.®
Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.
State of Florida
Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervisor/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1.0 contact hour.
To obtain credit
1. Register for and participate in the program.
2. Complete the evaluation that will be sent to you after the program.
3. Generate and print your certificate(s).
Level of instruction for this program is basic.
Faculty disclosure
Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.
Questions
Contact us: mcleducation@mayo.edu
