Strategy to Execution: Laboratory Management System
July 14, 2026
11 a.m.–Noon CT
Cost
Free for all participants.
Overview
This webinar will discuss the laboratory management system and how it translates organizational strategy into reliable daily execution within a complex laboratory environment. The presentation illustrates how strategy deployment, daily readiness, and structured problem-solving function as an integrated system to improve patient value, operational performance, and staff engagement.
Attendees will examine how the management system creates clarity, alignment, and accountability across all levels of the organization, enabling frontline teams to surface risks early, solve problems scientifically, and continuously improve alignment with strategic priorities.
Presenters
Cassandra Poterucha
Principal Systems Engineer
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota
Jeff Ziegler
Director of Clinical Innovation
Department of Laboratory Medicine and Pathology
Instructor in Healthcare Administration
Mayo Clinic, Rochester, Minnesota
Learning objectives
Upon completion of this activity, participants should be able to:
- Describe how strategy deployment, daily readiness, and structured problem-solving integrate to translate strategy into daily work and drive consistent execution.
- Explain how tiered huddles and visual management systems are used to stabilize daily operations, surface risks early, and enable real-time problem escalation.
- Identify the role of structured problem-solving methods (e.g., Managing for Daily Improvement [MDI] boards, Value Stream Mapping, and Kaizen events) in developing frontline problem-solvers and closing performance gaps.
- Recognize leadership behaviors and system practices that sustain continuous improvement, align improvement efforts with strategic priorities, and drive measurable operational and financial results.
Intended audience
This webinar is appropriate for laboratory administrators and managers, safety coordinators, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to safety, continuous quality, and process improvement.
Credit
The following types of credit are offered for this event:
ASCLS P.A.C.E.®
Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.
State of Florida
Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for General (Supervisor/Administration, Quality Control/Quality Assurance, and Safety) credit. This program has been approved for 1.0 contact hour.
To obtain credit
1. Register for and participate in the program.
2. Complete the evaluation that will be sent to you after the program.
3. Generate and print your certificate(s).
Level of instruction for this program is basic.
Faculty disclosure
Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.
Questions
Contact us: mcleducation@mayo.edu
