In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss how laboratory outreach programs can use metrics to drive performance, strengthen client relationships, and support long-term growth. Together, they explore:

• Financial metrics (01:35): Learn which financial indicators are most important to monitor and how they can help guide strategic decisions.
• Operational metrics (06:41): Discover the measures that can help determine whether your outreach program is running efficiently and effectively.
• Service metrics (10:56): Explore the indicators that can reveal client satisfaction, identify potential risks, and support client retention.
• How to improve metrics (15:55): Hear real-world examples of how outreach programs drove meaningful improvements in their metrics.

For additional insights, read “Metrics that matter: Tracking your laboratory outreach program,” an article by Daigle, and join us at our annual conference, Leveraging the Laboratory: Bold Thinking. Big Impact.

Podcast episode

Note: Information in this post was accurate at the time of its posting.

Podcast episode in video format