This webinar will inform attendees on regulatory compliance and recent policy changes at the federal and state level relevant to hospital laboratory outreach programs. The topics will include germane regulatory summaries and updates, billing and reimbursement, and government enforcement. The focus will be to provide actionable knowledge and recommendations of best practices to achieve, and be prepared to demonstrate, an effective compliance program. This will provide helpful guidance to even the most compliant-minded laboratory operators.

PACE / State of FL - In this webinar we'll address the critical role of planning to support innovation and transformation in today's laboratory outreach environment, particularly related to Information Technology initiatives. The pandemic has accelerated the need for efficient workflows and digital solutions, and the laboratory outreach program needs to keep up. We'll delve into practical tools and insightful strategies to help you navigate the challenges related to implementing these initiatives in your laboratory.

PACE / State of FLEvery clinical and anatomic pathology laboratory in America is affected by new Medicare and Medicaid coding and billing changes that take effect every year on Jan. 1.

State of CA / State of FL The presentation will highlight the fundamental building blocks required to successfully establish a complex laboratory contact center. The discussion will review the scope of work, technology requirements, and sourcing the correct talent to enhance the caller experience. In addition, there will be a Q&A session with leaders who support daily operations in Mayo Laboratory Inquiry.

PACE / State of FLPresentation Recording Coming Soon This webinar highlights the effect on patient/employee satisfaction, laboratory operation costs, and patient expectations for a positive collection experience.