Updated January 9, 2025

Domestic clients

A winter storm continues to affect the FedEx hub in Memphis, Tennessee, and the UPS hub in Louisville, Kentucky. To safeguard your samples, Mayo Clinic Laboratories logistic team members have been working to divert work to other transport solutions.

Friday (Jan. 10) and Saturday (Jan. 11) routes that cannot be diverted will be canceled, and clients will be notified if their pick-up is affected.

Clients that ship on their own using FedEx or UPS are asked to hold their shipments until Monday, Jan. 13.

Referral testing and tech-only specimens have been affected and will be held until Monday, Jan. 13. 

Due to Delta Cargo restrictions, Category A samples cannot be shipped at this time.

Please visit our website for updates. For immediate needs, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

International clients

A winter storm is affecting the FedEx hub in Memphis, Tennessee, and the UPS hub in Louisville, Kentucky. To safeguard your samples, Mayo Clinic Laboratories strongly recommends the following for international shipments except for clients in Saudi Arabia:

• For shipments with one-day transit times, do not ship on Friday, Jan. 10 (UTC -6).

Please visit our website for updates. For immediate needs, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

Updated January 8, 2025

Domestic clients

Due to a pending winter storm affecting the FedEx hub in Memphis, Tennessee, and the UPS hub in Louisville, Kentucky, the Mayo Clinic Laboratories’ Global Logistics team will be diverting work from those carriers to other commercial shipping options, such as Delta Cargo. 

We understand that these options are not available in all market areas. If other options are not available in your area, your route will be canceled, and we will ask you to hold any samples at your location. You will be notified via Message Center or a phone call if your route is canceled. 

Due to Delta Cargo restrictions, Category A samples cannot be shipped at this time. 

Clients that ship on their own should not ship via UPS or FedEx.

Visit our website for updates. For immediate needs, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

International clients

There is a pending winter storm affecting the FedEx hub in Memphis, Tennessee, and the UPS hub in Louisville, Kentucky. To safeguard your samples, Mayo Clinic Laboratories strongly recommends the following guideline for international shipments except for clients in Saudi Arabia: 

For shipments with one- or two-day transit times, do not ship on Thursday, Jan. 9 & Friday, Jan. 10.

Visit our website for updates. For immediate needs, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.