Due to the Thanksgiving holiday (recognized on Thursday, November 26), Mayo Clinic Laboratories' specimen pickup and delivery schedules will be altered. To ensure that your specimen vitality and turnaround times are not affected, plan and note:

Guidelines for domestic clients

Guidelines for shipping FedEx or UPS

• Delays are possible from Tuesday, November 24, through the holiday weekend.
• Mayo Clinic Laboratories’ Global Logistics Team recommends holding samples on Wednesday, November 25.
• When using FedEx or UPS, deliveries sent on Tuesday, November 24, may not arrive until Friday, November 27. Deliveries sent on Wednesday, November 25, will not arrive until Friday, November 27, and may extend into Saturday, November 28.
• Plan collections of short-stability samples to ensure they arrive within the stability window.
• Clients shipping on their own, choosing to ship via UPS or FedEx, should add additional frozen cool packs to refrigerate shipments and use sufficient dry ice to cover the extended transit time.

Shipping schedule

Tuesday, November 24

• Regular courier pickup.
• If there is an unexpected delay, shipments will not arrive at Mayo Clinic Laboratories until Friday, November 27.

Wednesday, November 25

Recommendation: Hold samples at your facility and do not ship by FedEx or UPS. Courier routes will still run for those choosing to ship.

If you choose to ship:

• Regular courier pickup.
• Avoid sending irretrievable specimens.
• Deliveries will arrive at Mayo Clinic Laboratories on Friday, November 27, or Saturday, November 28.

Thursday, November 26 (Thanksgiving holiday)

No courier pickup and no FedEx or UPS deliveries.

Friday, November 27

• Regular courier pickup.
• Regular delivery operations.
• Delays may still occur throughout the holiday weekend.

To cancel a courier pickup or if you have questions, please contact Customer Service at 800-533-1710.

Guidelines for international clients

To safeguard your samples, we strongly recommend the following guidelines for international shipments except for clients in Qatar, Saudi Arabia, and United Arab Emirates:

• Do not send shipments with a one-day transit time on Wednesday, November 25.
• For shipments with two- or three-day transit times, do not ship on Monday, November 23, and Tuesday, November 24, as these shipments could incur potential delays due to U.S. Customs and Border Protection operations. They may not be delivered until Friday, November 27, or later. Please hold any irretrievable samples.
• Regular carrier deliveries (UPS, FedEx, DHL) will resume on Friday, November 27. When creating shipments, be sure to select "Saturday Delivery" on your airway bill, following the standard shipping process.

Shipping schedule

Monday, November 23

• 1-day transit: OK to ship
• 2-day transit: OK to ship
• 3-day transit: Do not ship (except in Qatar, Saudi Arabia, and United Arab Emirates)

Tuesday, November 24

• 1-day transit: OK to ship
• 2-day transit: Do not ship(except in Qatar, Saudi Arabia, and United Arab Emirates)
• 3-day transit: OK to ship.

Wednesday, November 25

• 1-day transit: Do not ship (except in Saudi Arabia, United Arab Emirates & Qatar).
• 2-day transit: OK to ship.
• 3-day transit: OK to ship.

Thursday, November 26

• OK to ship

For questions and concerns, email RSTMMLTRANSINTL@mayo.edu or your Regional Service Representative.