Outreach Education
Primary client access only
Primary clients are able to view the previously recorded Outreach Forums from the past two years. These programs are password protected and shared with primary clients only.
Upcoming OUTREACH Conferences
Leveraging the Laboratory
September 16-17, 2025 | Nashville, Tennessee
Upcoming outreach webinars
No posts available.
On-demand outreach Resources
PACE/State of FL - The critical role of planning to support innovation and transformation in today's laboratory outreach environment.
Outreach articles
Learn the five elements essential to successfully implementing a complex outreach program project and what is at risk if you miss an element.
Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.
Despite our best efforts, customer service failures do happen, but good service recovery tools can turn failures into positive customer experiences.
"Leveraging the Laboratory" podcast
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common challenges outreach programs face that can lead to a program’s failure and how to overcome those barriers.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals.