Outreach Education
Primary client access only
Primary clients are able to view the previously recorded Outreach Forums from the past two years. These programs are password protected and shared with primary clients only.
OUTREACH EDUCATION OFFERINGS
Upcoming outreach webinars
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On-demand outreach Resources
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Outreach articles
Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.
Despite our best efforts, customer service failures do happen, but good service recovery tools can turn failures into positive customer experiences.
Excellent customer service flows from three foundational elements: organizational alignment, engaged employees, and the right systems and facilities.
"Leveraging the Laboratory" podcast
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Vipul Trivedi, M.D., chair of Pathology at Mayo Clinic Health System and chair of the Division of Community Laboratory Medicine and Pathology at Mayo Clinic.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Shannon Bennett, director of Quality and Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic.