Safety in Health Care: The Role of Teamwork, the “Just Culture,” and Crew Resource Management


Video length: 57 minutes


In this month’s “Virtual Lecture,” James Hernandez, M.D., expresses the importance of safety and why it is integral in processing and phlebotomy. Dr. Hernandez will also describe the significance of teamwork, the “just culture,” and crew resource management. Using these tools helps to make for a safer system.


Upon completion of this activity, participants should be able to:

  • Describe the importance of developing strong teams by using the principles of the “just culture” to learn from errors.
  • Describe crew resource management and an SBAR (situation, background, assessment, and recommendation).

Intended Audience

This program is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.


Image of James Hernandez, M.D.

James Hernandez, M.D.
Associate Professor of Laboratory Medicine and Pathology
Medical Director of Laboratories
Mayo Clinic campus in Arizona

Level of instruction


National Physician Payment Transparency Program

Mayo Medical Laboratories is not an applicable manufacturer or applicable group purchasing organization (GPO). (GPOs, per the Centers for Medicare & Medicaid Services, and this program do not trigger any reporting requirements pursuant to Open Payments [Sunshine Act] legislation.)

Note: No credit is offered for this Phlebotomy presentation.

MCL Education

This post was developed by our Education and Technical Publications Team.