Safety in Health Care: The Role of Teamwork, the “Just Culture,” and Crew Resource Management

Expires June 14, 2020


Video length: 57 minutes



In this month’s “Virtual Lecture,” James Hernandez, M.D., expresses the importance of safety and why it is integral in processing and phlebotomy. Dr. Hernandez will also describe the significance of teamwork, the “just culture,” and crew resource management. Using these tools helps to make for a safer system.



Upon completion of this activity, participants should be able to:

  • Describe the importance of developing strong teams by using the principles of the “just culture” to learn from errors.
  • Describe crew resource management and an SBAR (situation, background, assessment, and recommendation).


Intended Audience

This program is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.



Image of James Hernandez, M.D.James Hernandez, M.D.
Associate Professor of Laboratory Medicine and Pathology
Medical Director of Laboratories
Mayo Clinic campus in Arizona


Level of instruction



The following types of credit are offered for our Virtual Lecture programs:

State of California
State of Florida

To obtain credit:

  1. Watch the video.
  2. Complete the posttest and evaluation that launches immediately following the video.
  3. Generate and print your certificate.



Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E. ®program. This program has been approved for a maximum of 1 P.A.C.E®contact hour.

State of California

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for State of California. This program has been approved for 1 contact hour.

State of Florida

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for the clinical laboratory sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1 contact hour.

National Physician Payment Transparency Program

Mayo Medical Laboratories is not an applicable manufacturer or applicable group purchasing organization (GPO). (GPOs, per the Centers for Medicare & Medicaid Services, and this program do not trigger any reporting requirements pursuant to Open Payments [Sunshine Act] legislation.)


MCL Education

This post was developed by our Education and Technical Publications Team.

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