Delivering Patient-Centered Care to Diverse Populations: Importance of Health Literacy, Cultural, and Linguistic Competency

Jennifer Mieres, M.D.

Jennifer Mieres, M.D., discusses Northwell Health’s journey to empower a community to care through a formalized diversity and inclusion strategy, education, and outreach.

Dr. Mieres is one of the leading experts and patient advocates in the fields of cardiovascular disease in women. As Senior Vice President of Northwell Health’s Center for Equity of Care, she has oversight of the Division of Diversity, Inclusion, and Health Equity, and the Katz Institute for Women’s Health. As the health system’s first Chief Diversity and Inclusion Officer, Dr. Mieres is responsible for the strategies, programs, and initiatives focused on the elimination of health and gender disparities. She is a Professor of Cardiology, Occupational Medicine, Prevention and Epidemiology and the Associate Dean of Faculty Affairs, at Hofstra Northwell School of Medicine.

What Is a "Sketchnote"?
A sketchnote is a graphic representation combined with text as a form of note-taking. It was coined by Mike Rhodes and also goes by graphic note-taking or graphic recording. The premise is to create a graphic record of an event that is engaging and informative. For the note-taker, it also serves as a tool to help with retention and recall of the information. By associating text and image (Dual Coding Theory), we help to create additional neural pathways to information, making it more accessible later on, and learning becomes more durable.

Theresa Malin

Theresa Malin is an Education Specialist in Transfusion Medicine at Mayo Clinic. She is a faculty member of the Mayo Clinic School of Health Sciences and serves as an educator for a wide variety of medical students and clinicians from the Mayo Clinic School of Graduate Medical Education. She has worked as a Medical Lab Scientist in hospitals across the country and found her way back to Mayo Clinic in 2014. Outside of work, Theresa loves to explore the seemingly ordinary through the creative lenses of her three children.