Mayo Clinic Laboratories Awarded for Excellent Customer Analytics

Mayo Clinic–Mayo Clinic Laboratories recently won the Moneyball Award for Excellence in Customer Analytics at the CC Awards at the 14thAnnual Customer Contact West: A Frost & Sullivan Executive MindXchange event.

The Moneyball Award recognizes Mayo Clinic–Mayo Clinic Laboratories as a pioneer in delivering high-value patient care using customer analytics. The award specifically acknowledges the Plummer Project, Mayo’s largest practice initiative put in place to create electronic health records management, and the integration of the enterprise call center. All critical result notifications are received and delivered by phone within the enterprise call center. Now with the implementation of the Plummer Project, the ability to locate patients in EPIC allows the call center to provide real-time critical results to physicians allowing them to act on these within 60 minutes or less from test resulting time.

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Suzanne R. Ferguson

Suzanne Ferguson is a Marketing Channel Manager at Mayo Clinic Laboratories and has worked at Mayo Clinic since 2014. Outside of work, Suzanne can be found traveling, reading and spending time with her family.