Jeremy Zacher's work during the COVID-19 pandemic was recently featured in St. Mary's Magazine — a publication of Saint Mary's University of Minnesota. As an education coordinator in Mayo Clinic's Department of Laboratory Medicine and Pathology, Zacher's days usually center around online training and leadership development. Since the start of the pandemic, however, his focus has changed significantly.
"Though education is obviously still important, we have shifted into a support mode to help with technology issues, work with assignments for online training, and assisting staff with working more efficiently and effectively," Zacher says. "Each day is a little different with the challenges we tackle."
Zacher now works to assist staff who have transitioned to working from home as they learn new technology. He and his team also are available to troubleshoot problems and answer questions to help their colleagues master working remotely. Even though he isn't involved in direct patient care, Zacher sees his role, and those of his teammates, as integral in the fight against COVID.
“For those of us in roles that don’t see patients, sometimes it’s hard to truly visualize what that means," he says. "But in today’s world, it’s very apparent to see the impact we are having on the lives of so many people. I am just happy to be able to do my part and contribute where I can.”
Read the full article about Zacher.