Delta Health: Confronting a global pandemic in rural Colorado

Case Study

Delta Health is a growing health care system that serves the mainly rural population in Delta County, Colorado. They have sought to provide compassionate, quality health care to their community for more than 100 years — a mission that was challenged during the COVID-19 pandemic.

Their challenge

Delta Health’s laboratory offers comprehensive testing services, with Mayo Clinic Laboratories serving as their primary reference laboratory for over 17 years to perform the complex and esoteric testing that can’t be done in house. This relationship has been facilitated by the Western Healthcare Alliance, which works with its members to improve rural health care by connecting them to the resources they need.

In the early days of the pandemic, the top concern was where to acquire COVID-19 testing to keep Delta Health’s patients and staff safe, while continuing to perform critical surgeries and fulfill other health care needs.

“It was unclear how best to test for the virus and where to obtain testing and supplies. The hospital was faced with a potentially large influx of COVID patients and had to quickly plan for the worst-case scenario.”

John Rossiter, lab director of Delta Health

By the numbers


years of laboratory collaboration


PCR tests performed, April 2020-April 2021


serology tests performed, April 2020-April 2021

Their solution

Initially, Delta Health used a variety of options to meet their testing needs, including COVID-19 PCR testing from the State of Colorado Department of Public Health and Environment laboratory and from Mayo Clinic Laboratories, which had developed its own PCR test early in the pandemic. Swabs were taken from patients in the community, then shipped to these laboratories for testing. Delta also used point-of-care testing in their emergency and urgent care departments, where they needed to identify positive COVID-19 patients right away.

In the fall of 2020, COVID-19 cases again began to spike, and the state lab’s testing turnaround times started to increase dramatically. The longer wait times were causing issues with surgeries, since they couldn’t start a procedure without a negative COVID-19 test. To fill the gap, Delta started using point-of-care testing for surgeries as well, which limited their supply for emergency and urgent care patients.

“Through the hard work and dedication of individuals at Delta Health, Mayo Clinic Laboratories, and many others, we were able to handle the health care needs of our community during this difficult time.”

John Rossiter, lab director of Delta Health

Rossiter then reached out to Mayo Clinic Laboratories, which was able to provide increased support. “We already had a robust system in place for specimen collection, supplies, transportation, and result reporting since we have been a Mayo client for many years. We were up and running within days of requesting COVID-19 testing help, and we experienced the fast turnaround times that we desperately needed to keep our surgery department running smoothly.” With this increased supply of PCR tests, Delta was able to conserve their point-of-care testing for where it was most needed.

Western Healthcare Alliance also worked closely with Delta Health throughout the pandemic, connecting them to sources of scarce medical supplies and providing access to COVID-19 education resources and best practices.  

Their results

  • Over the course of the pandemic, Mayo Clinic Laboratories provided 2,670 PCR tests and 209 serology tests that were critically needed to keep patients and staff safe.
  • Mayo provided an average two-day turnaround time for receiving results, which allowed Delta to keep their surgery department up and running in the height of the pandemic.

What's next?

Delta Health put many of its overall goals and plans on hold to meet its community’s needs during the pandemic. Now, they are getting back on track. In 2021, Delta County Memorial Hospital underwent a rebrand, changing its name to Delta Health to reflect the fact that they are a countywide health care system. They also recently added several clinics to expand the care they provide for their communities. “Our laboratory is looking forward to working with Mayo Clinic Laboratories to continue to provide and improve our testing services,” said Rossiter.

All photos provided by Delta Health

More information

Learn more about how we can partner with you to meet the complex and esoteric testing needs of your community.

For more information on the Western Healthcare Alliance, and how they collaborate with rural health care providers to share resources, improve efficiencies, and save money, visit

Additional case studies


Hannah Crawford

Hannah Crawford is content marketing manager at Mayo Clinic Laboratories. She focuses on telling stories about the impact of laboratory medicine for patients and health care organizations around the world. Hannah has worked at Mayo Clinic Laboratories since 2018.