Magically improving the patient experience


Phlebotomy Webinar

Expires: November 17, 2023

Presentation Recording Coming Soon

Overview

This Phlebotomy Webinar will enhance the user’s knowledge regarding how the secrets of magicians can be used to reduce patient fear and anxiety associated with hospital and clinic visits. Attendees will be provided with research studies and rationale for using magic tricks and similar techniques to decrease exam length and possibly sedation needed during radiography exams. Visual examples of concepts will be demonstrated to ensure complete understanding. A variety of tools and recommendations will be offered to fit every health care worker’s comfort level. The goal of the presentation is to provide information that will improve the overall patient experience, as well as make the job of the care provider easier and more enjoyable.

Presenter

Joseph Robert Swicklik, R.T.(R)(CT)

CT Lead Technologist and Trainer

Mayo Clinic, Rochester, Minnesota

Learning objectives

Upon completion of this activity, participants should be able to:

  • Describe how the secrets of magicians can be used to decrease fear and anxiety in patients.
  • Demonstrate how audience management techniques used by performers can help guide patients’ actions and behaviors during exams.
  • Discuss tips and tricks that can be used to help you leave patients with a smile and positive memory of their medical experience.

Intended audience

This series is appropriate for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient-care staff involved in specimen collection.

Credit

The following types of credit are offered for this event:

ASCLS P.A.C.E.®

Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of California

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Sciences for the State of California. This program has been approved for 1.0 contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervision/Administration, Quality Control/ Quality Assurance credit. This program has been approved for 1.0 contact hour.

To obtain credit


1. Register for and participate in the program.

2. Complete the evaluation that will be sent to you after the program.

3. Generate and print your certificate(s).

Level of instruction for this program is basic.

Faculty disclosure


Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.

Additional resources

Questions?

Contact us: mcleducation@mayo.edu

MCL Education (@mmledu)

MCL Education

This post was developed by our Education and Technical Publications Team.