Courier operations is a valuable part of the outreach team
An effective hospital laboratory outreach program works with many different types of clients. Some of these clients operate within close proximity to the receiving laboratory and some are farther away. We all know that getting a specimen to a testing laboratory in a timely manner and at the acceptable temperature is paramount for patient care.
The patient is unaware how their specimen moves from collection to result. But when the courier logistics fail, that patient specimen may need to be recollected, the ordering physician does not get a timely result, and patient care is delayed – nobody wins.
One of the best partners to move specimens to the hospital testing laboratory is a reliable courier service. This service can be organization-owned, contracted with a third-party medical courier, or a hybrid of the two. Regardless, the client has limited knowledge about who manages that relationship; they only know that a courier comes to their facility at a defined time, picks up specimens, delivers them to the testing laboratory, and then the provider gets a result.
Courier employees interact regularly with hospital outreach clients and are a valuable asset in representing the hospital brand. Therefore, an effective partnership with the courier is essential to creating a positive patient experience.
Whenever possible, the hospital laboratory should have input to courier employee hiring and training. Transporting patient specimens to the laboratory is nothing like moving mail, medication, or supplies. There are many requirements to do this job well.
Consider the following tips to support an effective courier program.
The courier service that is used to transport patient specimens is incredibly valuable. The outreach laboratory should ensure that they have the necessary tools and equipment, policies, procedures, and management support in order to be successful.
Everyone wants to do a great job and can only be successful if they have adequate laboratory support. The courier is a valuable part of the entire team.