Mayo Clinic Labs @Work
Thousands of people in hundreds of different roles work at Mayo Clinic Laboratories. Mayo Clinic Labs @Work offers a glimpse behind the scenes into this busy reference laboratory, featuring staff from throughout the organization talking about what they do and why they do it.
My first introduction to Mayo Clinic came from a client perspective. Prior to joining, I worked for a local hospital laboratory that referred to Mayo Clinic Laboratories (MCL). I was trained to cover weekends and prepare samples to ship to MCL. When the client site specimen processing position with the Department of Laboratory Medicine and Pathology (DLMP) opened in 2019, I jumped on the opportunity.
I am a referral specialist at the client site supporting quality assurance. To start my day, I check biological samples to ensure they meet requirements for testing before shipment to the laboratory. I work with MCL and the client to resolve questions, connect providers with resources, and monitor interface errors between Mayo Clinic and client systems.
In my role, funnel testing really helps with consistency. I serve as a liaison between the client and the laboratory, which gives me the opportunity to make sure both are getting the tools and information needed to serve patients. Because I’m familiar with the process, I catch a lot of errors before they become an issue. This helps patients and clinicians get answers faster.
As a teenager, I wanted to work in interior design. At one time, I almost made a switch to pursue the arts, but while in school I was captivated by a biotech and genetics class. It changed my entire outlook, and I knew I wanted to help people. I can’t imagine doing anything else, but I keep my eye on Architectural Digest.
I live and work in a rural part of Oregon, at least three hours in any direction to the nearest city. The health care system I work for services the eastern half of the state, with some patients traveling hours for care. In my role, it’s critical to collect the right test correctly for accurate and rapid results. If I don’t, there may be significant delays in patient care.
Each specimen has a patient behind it, and I love being part of the bigger picture to help people get the care they need. Since I’m based in my hometown, I go to work every day proud that I support my community and ensure they receive the best health care.
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Brie LaJoye began her career with Mayo Clinic in 2018 as an intern and has been with the organization for nearly six years. She currently works as a Laboratory information system (LIS) technical specialist, managing lab instrumentation, troubleshooting issues, and improving testing procedures. Her work ensures accurate and timely results for patients and providers, and she takes pride in being a crucial part of the lab's operations.
Eight years ago, Tamara Staley joined Mayo Clinic Laboratories’ Cardiovascular Sales team selling CV diagnostic testing to community hospitals. Now, she leads sales for Hematology and Oncology’s Central Region. Tamara is proud to help connect physicians and patients to a wide variety of oncology solid tumor testing that includes breast cancer testing.
Outreach manager Jane Hermansen regards Mayo Clinic as the pinnacle of healthcare. Having spent her formative years in Minnesota, she was inspired by her uncle Roger to embark on a path as a laboratory scientist. Presently, she oversees the Mayo Clinic Laboratories outreach consulting and network programs. In addition, she spearheads the laboratory industry's only outreach conference, Leveraging the Laboratory.