Laboratory Nonconformance (Event) Management

Originally presented: Dec. 13, 2023

Video length: 58 minutes


A high-functioning nonconformance management system is a crucial component of regulatory/accreditation compliance, client satisfaction, and continual process improvement.

This “Continual Improvement” webinar provides an overview of the event management process deployed by the Mayo Clinic Department of Laboratory Medicine and Pathology. Additional topics that will be explored include nonconformance management culture, employee feedback cycles, escalation pathways including root cause analysis, and metrics.


Jason Majorowicz 

Event Management Coordinator 
Mayo Clinic 
Rochester, Minnesota

Learning objectives

Upon completion of this activity, participants should be able to:

  • Recognize the influence your work unit culture has on nonconformance reporting.
  • Summarize the importance of an event escalation pathway to laboratory operations.
  • Describe the key elements of an effective nonconformance management system.

Intended audience

This webinar is appropriate for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel who are dedicated to continuous quality and process improvement.


The following types of credit are offered for this event:


Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 1.0 P.A.C.E.® contact hour.

State of Florida

Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for Supervisor/Administration, Quality Control/Quality Assurance, and Safety credit. This program has been approved for 1.0 contact hour.

To obtain credit

1. Watch the video

2. Complete the posttest and evaluation that launches immediately following the video.

3. Generate and print your certificate(s).

Level of instruction for this program is intermediate.

Credit for this recording expires on 12/13/25.

Faculty disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty members also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentations. Disclosure of this information will be published in course materials so those participants in the activity may formulate their own judgments regarding the presentations.


Contact us:

MCL Education

This post was developed by our Education and Technical Publications Team.