Specimen delays resolved


Updated Jan. 22, 2024

Recent weather events affecting specimen transport to Mayo Clinic Laboratories have resolved. All specimen transport has returned to normal operations.

Direct questions to Customer Service at 800-533-1710 and ask to be forwarded to a Global Logistics specialist.

Updated Jan. 19, 2024

Due to the fluid nature of the weather situation involving the FedEx hub in Memphis, Tennessee, we are recommending the following for clients:

Clients on courier routes: If you are a client on a courier route, we are attempting to place your work on UPS or another commercial option. If a UPS or commercial option is not available, you will receive a notice that your routes have been canceled.

Clients who self-ship: If you are a client who ships on your own, please hold your shipments if you use FedEx or use UPS as an alternate shipper.

We appreciate your understanding during this time.

Updated Jan. 18, 2024

Due to the fluid nature of the weather situation involving the FedEx hub in Memphis, Tennessee, we are asking clients who use FedEx to not resume normal shipments and hold their samples.

We appreciate your understanding during this time. For any immediate needs, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist. 

Updated Jan. 15, 2024

Due to a major weather impact at the FedEx hub in Memphis, Tennessee, the Mayo Clinic Laboratories’ Global Logistics team is working to minimize any client impacts. We will continue to provide updates on the situation as needed. For any immediate needs, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist. 

Mayo Clinic Laboratories (@mayocliniclabs)

Mayo Clinic Laboratories

This post was authored by the Marketing Team at Mayo Clinic Laboratories.