Updated September 27, 2024

Hurricane Helene has been downgraded to a tropical storm. Currently, Mayo Clinic Laboratories recommends clients resume shipping as normal. Storm impacts are still being assessed, and additional shipment disruptions may occur. Clients will be contacted directly if any routes are modified or canceled. 

For questions, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

Updated September 26, 2024

As Hurricane Helene approaches the Florida Gulf Coast, we continue to monitor and track the situation with our logistics partners to minimize challenges. Clients in the affected areas should expect to be contacted directly if any routes are modified or canceled.

Domestic clients: If you are shipping to Mayo Clinic Laboratories in Jacksonville, Florida, you should continue stabilizing and holding your specimens today, Thursday, Sept. 26. 

International clients can return to routine shipping procedures. 

We will continue to give you updates on the situation as needed. For more information, please contact Customer Service. 

Updated September 25, 2024

Tropical Storm Helene is approaching the Florida Gulf Coast and is expected to become a hurricane. These weather conditions may impact areas in the United States, including Alabama, Florida, Georgia, and South Carolina. We continue to monitor and track the situation with our logistics partners to minimize challenges. Clients in the affected areas should expect to be contacted directly if any routes are modified or canceled.

Domestic clients: This weather may affect shipping to clients in Alabama, Florida, Georgia, and South Carolina. If you are shipping to Mayo Clinic Laboratories in Jacksonville, Florida, the recommendation is to stabilize and hold your specimens today, Wednesday, Sept. 25.

Clients in Latin America: Due to potential shipping effects, Mayo Clinic Laboratories recommends stabilizing and holding your specimens today, Wednesday, Sept. 25.

We will continue to give you updates on the situation as needed. For more information, contact Customer Service.