Winning Back Trust: Service Recovery With Heart
Despite our best efforts, customer service failures can happen in any workplace, including in the laboratory. In times of errors, miscommunications, and service breakdowns, service recovery can turn a negative customer experience into a positive one, but it requires a plan to address issues, complaints, and concerns from customers. This microlearning will outline service recovery strategies to maintain trust, loyalty, and a positive relationship with customers.
Questions?
Contact us: mcleducation@mayo.edu
