Updated February 21, 2025

The FedEx hub in Memphis, TN is resuming normal operations. Mayo Clinic Laboratories is returning to standard shipping processes. Any exceptions will be contacted directly.

For questions, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

Updated February 20, 2025

The FedEx hub in Memphis, TN is expected to resume normal operations. Mayo Clinic Laboratories’ Global Logistics team is using commercial carriers as needed. You will be contacted directly if there are cancelations to your specific route. 

Due to commercial shipping restrictions, Category A samples cannot be shipped. 

Mayo Clinic Laboratories continues to monitor the situation and will provide updates as needed.

For questions, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

Updated February 19, 2025

Due to weather continuing to affect the FedEx hub in Memphis, TN, Mayo Clinic Laboratories’ Global Logistics team is proactively moving work from FedEx to other commercial shipping options.

Commercial carriers will be used as much as possible to divert work away from FedEx. We understand that commercial shipping options are not available in all markets, which could require you to hold samples. You will be contacted separately if you are affected. 

Due to commercial shipping restrictions outside of FedEx, Category A samples cannot be shipped.

Mayo Clinic Laboratories will continue to monitor the weather and provide updates.

For questions, contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.

Updated February 18, 2025

Due to weather affecting the FedEx hub in Memphis, TN, FedEx has initiated its contingency plan and expects delays. Mayo Clinic Laboratories’ Global Logistics team will proactivelymove work from FedEx to other commercial shipping options.

We understand that commercial shipping options are not available in all markets, which could require you to hold samples. A separate communication will be sent if you are affected.  

Due to commercial shipping restrictions, Category A samples cannot be shipped.

Mayo Clinic Laboratories will continue to monitor the weather and possible impacts on shipping.

For questions, please contact Customer Service at 800-533-1710 and ask to be forwarded to the Global Logistics specialist.