On Demand

Regulatory compliance and recent policy changes at the federal and state level relevant to hospital laboratory outreach programs.

PACE/State of FL - The critical role of planning to support innovation and transformation in today's laboratory outreach environment.

PACE/State of FL - Every clinical and anatomic pathology laboratory in America is affected by new Medicare and Medicaid coding and billing changes that take effect every year on Jan. 1.

State of CA / State of FL
The presentation will highlight the fundamental building blocks required to successfully establish a complex laboratory contact center. The discussion will review the scope of work, technology requirements, and sourcing the correct talent to enhance the caller experience. In addition, there will be a Q&A session with leaders who support daily operations in Mayo Laboratory Inquiry.

PACE / State of FL
Presentation Recording Coming Soon
This webinar highlights the effect on patient/employee satisfaction, laboratory operation costs, and patient expectations for a positive collection experience.