HOPE Experience Essentials in Phlebotomy
Creating Moments That Matter
Phlebotomists play a critical role in shaping a patient’s experience — from the first interaction to the last reassuring word. The HOPE Experience Essentials: Creating Moments That Matter program is designed to inspire and empower phlebotomy professionals to create meaningful connections, enhance service excellence, and reinforce the values that shape exceptional patient experiences. Through interactive discussions, storytelling, and reflective practices, participants will explore how their actions contribute to a culture of hope, trust, and compassionate care.
Accessibility statement: The Mayo Clinic College of Medicine & Science (MCCMS) strives for inclusive learning and training environments. If you experience or anticipate experiencing any disability related barriers, please contact Disability Access Services at MCCMS.DS@mayo.edu.
Conference Information
Date: October 1, 2025
Location: Online
Presented by: Mayo Clinic Laboratories
Questions: Contact the Mayo Clinic Laboratories Education Department at 800-533-1710 or 507-284-3156, or email mcleducation@mayo.edu.
Learning Objectives
Upon completion of the conference, participants should be able to:
- Discuss actionable steps for service excellence.
- Explore and understand patients’ interpretations of their healthcare experience in relation to hope, as revealed through their feedback and personal stories.
- Practice perspective-taking and reflective listening to enhance communication and connection.
Intended Audience
This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.
Registration
Registration Fee: $50
Faculty
Course Directors
Brooke Katzman, Ph.D.
Jeff Meeusen, Ph.D.
Planning Committee
Linda Backus
Tim Faber, M.A.
Sharon Johnson
Todd Juen, M.S.
Erin Peper, M.S., PBT(ASCP)
Jennifer Storlie
Mayo Faculty
Katie Bernard, M.S.
Kristen Blixt
Credit
Credit statement(s):
ASCLS P.A.C.E.®
Mayo Clinic Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for a maximum of 2 P.A.C.E.® contact hours.
State of Florida
Mayo Clinic Laboratories is approved as a Continuing Education Accrediting Agency for the Clinical Laboratory Sciences for the State of Florida. Florida Board of Clinical Laboratory Personnel has designated this program for General credit. This program has been approved for 2 contact hours.
Cancellation Policy
As this program is entirely virtual, registration fees are non-refundable. To receive credit, participants must attend the live sessions. All registrants will have access to available materials. Thank you for your understanding.