Outreach Education
Primary client access only
Primary clients are able to view the previously recorded Outreach Forums from the past two years. These programs are password protected and shared with primary clients only.
Upcoming OUTREACH Conferences
Leveraging the Laboratory
September 23-24, 2026
Rochester, MN
Upcoming outreach webinars
This webinar will review the 2026 updates to pathology and laboratory CPT codes, including newly added, deleted, and revised codes.
On-demand outreach Resources
PACE/FL - Presentation Recording Coming Soon - Regulatory compliance and recent policy changes at the federal and state levels relevant to hospital laboratory outreach programs.
PACE/State of FL - Negotiating, maintaining and monitoring payer agreements.
PACE/State of FL - Updates to pathology and laboratory CPT codes for 2025, including newly added, deleted, and revised codes.
Outreach articles
Discover five simple steps to start developing the knowledge and skills to drive financial success for your laboratory outreach program.
Discover a checklist designed to help you create a positive experience that makes your lab patients’ preferred destination for laboratory services.
Effective communication in laboratory outreach hinges on understanding what to share, who needs to hear it, and how urgently it must be conveyed.
"Leveraging the Laboratory" podcast
In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies that outreach programs can consider to strengthen their financial performance.
In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Todd Juen, outpatient lab supervisor at Mayo Clinic. Together, they explore how to deliver exceptional experiences to patient populations with unique needs.
In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes. Together, they dive into the power of communication in laboratory outreach, sharing practical advice and memorable stories.