Education

PACE / State of FL
Register now - June 12, 2025: This webinar will review important considerations when it comes to negotiating, maintaining and monitoring payer agreements, as well as cover basic terminology and nuances related to network benefits design.

PACE / State of FL
This webinar covers the updates to pathology and laboratory CPT codes for 2025, including newly added, deleted, and revised codes, as well as reimbursement details for Medicare based on the Clinical Laboratory Fee Schedule (CLFS) that will affect these codes. The presenter will also discuss resources available to support CPT coding decisions, the process for obtaining new CPT codes, and how these codes are priced.

This webinar will inform attendees on regulatory compliance and recent policy changes at the federal and state level relevant to hospital laboratory outreach programs. The topics will include germane regulatory summaries and updates, billing and reimbursement, and government enforcement. The focus will be to provide actionable knowledge and recommendations of best practices to achieve, and be prepared to demonstrate, an effective compliance program. This will provide helpful guidance to even the most compliant-minded laboratory operators.

PACE / State of FL - In this webinar we'll address the critical role of planning to support innovation and transformation in today's laboratory outreach environment, particularly related to Information Technology initiatives. The pandemic has accelerated the need for efficient workflows and digital solutions, and the laboratory outreach program needs to keep up. We'll delve into practical tools and insightful strategies to help you navigate the challenges related to implementing these initiatives in your laboratory.

Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.

Despite our best efforts, customer service failures do happen, but good service recovery tools can turn failures into positive customer experiences.

Excellent customer service flows from three foundational elements: organizational alignment, engaged employees, and the right systems and facilities.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for delivering excellent customer service.