Benefits of Activity Metrics Dashboard

With Activity Metrics Dashboard, you can spot trends in your data, identify underlying process gaps and ordering issues that affect your metrics, and use this information to drive continuous-improvement initiatives. You can interact with data for Canceled Tests, Critical Callbacks, Revised Tests, Service Touchpoints, Turnaround Time, and Volume reports from Activity Metrics Dashboard. All dashboards present historical data for the past 13 full months—except for Summary, which presents 24 full months of data.

Using Activity Metrics Dashboard, you can view information as needed in near-real time—the dashboards are updated daily, versus monthly. The data can be filtered and manipulated as needed, and it can also be exported in CSV file format.

Activity Metrics Dashboard currently includes the following dashboards:

• Summary: Highlights of key metrics from all the other dashboards.
• Canceled Tests: Details on order cancellations involving pre-analytic and specimen handling issues, including lost specimens.
• Critical Callbacks: The number of calls you received on critical test results and what percentage of them met callback criteria.
• Service Touchpoints: Total service touchpoints from Mayo Laboratories Inquiry, listed by primary or secondary reason code.
• Turnaround Time: Calculated from specimen receipt at Mayo Clinic Laboratories to reporting of results.
• Volumes: Orderable volume of tests by client account number.

Launching Activity Metrics Dashboard from MayoClinicLabs.com

1. At top right, click My Dashboard.

2. Log in, if you haven’t already done so.

3. On your Dashboard, click the METRICS & REPORTS icon.

4. Below, click the Activity Metrics tab.

4. Below the tab, click the Launch Activity Metrics button.

We appreciate your feedback and partnership as we continue to make MayoClinicLabs.com a great tool and resource for you.

If you have any feedback, please submit it by clicking the SUBMIT FEEDBACK link at bottom right of any Activity Metrics Dashboard.