Outreach

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common reasons that outreach programs fail to launch and strategies for building momentum to implement a program.

By Jessie Fenske • June 30, 2025

When introducing a new initiative in the medical laboratory environment, effective change management is essential.

By Jane Hermansen • June 23, 2025

Our annual Outreach Conference, Leveraging the Laboratory, will take place on Sept. 16–17, 2025, in Nashville. This year’s theme, “Vision to Action,” offers a wide variety of perspectives pertaining to health system laboratory outreach programs. Here are the top 3 reasons why you should attend.

By MCL Education • June 10, 2025

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss common challenges outreach programs face that can lead to a program’s failure and how to overcome those barriers.

By Jessie Fenske • May 27, 2025

Learn the five elements essential to successfully implementing a complex outreach program project and what is at risk if you miss an element.

By Jane Hermansen • May 19, 2025

Join us for our annual Outreach Conference on Sept. 16–17, 2025, in Nashville. This year’s event, “Leveraging the Laboratory: Vision to Action,” offers a wide variety of perspectives pertaining to health system laboratory outreach programs.

By MCL Education • May 6, 2025

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an outreach team.

By Jessie Fenske • April 28, 2025

Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.

By Brianne Newton, MS, MT(ASCP) • April 21, 2025

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They build on their previous discussion about customer service by focusing on service recovery. They discuss strategies for responding to mishaps in the laboratory in a way that supports your broader customer service goals.

By Jessie Fenske • March 31, 2025

Despite our best efforts, customer service failures do happen, but good service recovery tools can turn failures into positive customer experiences.

By Ellen Dijkman Dulkes • March 24, 2025

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss strategies for delivering excellent customer service.

By Jessie Fenske • February 24, 2025

Excellent customer service flows from three foundational elements: organizational alignment, engaged employees, and the right systems and facilities.

By Jane Hermansen • February 17, 2025

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input.

By Jessie Fenske • January 27, 2025