Outreach

With changes in technology, medical practice, and market trends, and the expansion of health system services, the laboratory test menu can be ever in flux. It is essential that the laboratory test menu keeps up with trends, remaining responsive to customer needs, and may even embrace innovation to improve patient care. Consider these five steps to optimize your test menu to meet outreach customer needs.

Looking to elevate laboratory operations, Yuma Regional’s hospital directors established a leadership model that pairs medical and administrative leaders, resulting in a changed perception of the laboratory’s ability to drive profitability and a $40 million capital investment in laboratory infrastructure.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, Isak joins the Mayo Clinic Laboratories outreach team — Jane Hermansen, Ellen Dijkman Dulkes, and Brianne Newton — to talk about his unique experience in joining the lab profession at a young age.

Presented by Mayo Clinic Laboratories, "Leveraging the Laboratory: Seize Tomorrow" is an essential conference for health system executives, industry experts, and hands-on managers looking to advance their laboratory outreach programs.

In a constrained staffing environment, how can an outreach program effectively meet customer needs? Through creativity, collaboration, and shared services, there can be multiple solutions to provide the support needed by the laboratory staff and the people they serve.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment.

When patients are tasked with collecting specimens at home, the procedure can require special timing, collection steps, or storage conditions. If these aren’t clearly communicated to the patient beforehand, it can lead to confusion and unnecessary frustration. A laboratory can set up its patients for success by managing expectations when home collections are necessary. These steps can help ensure a successful experience for both patients and laboratory staff.

Discover how to harness the power of your outreach program to position your organization for success at the 35th Leveraging the Laboratory: Seize Tomorrow conference, presented by Mayo Clinic Laboratories. This in-person event promises innovative insights into all aspects of health system laboratory outreach programs.

Situated in a sprawling geographic region in mid-Missouri, Boone Health expanded its reach to improve access to high-quality holistic care throughout the area, improving the health of community members and increasing net revenue along the way.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing.

PACE / State of FL - In this webinar we'll address the critical role of planning to support innovation and transformation in today's laboratory outreach environment, particularly related to Information Technology initiatives. The pandemic has accelerated the need for efficient workflows and digital solutions, and the laboratory outreach program needs to keep up. We'll delve into practical tools and insightful strategies to help you navigate the challenges related to implementing these initiatives in your laboratory.

The most successful laboratory outreach programs recognize the importance of serving multiple customers. From provider to patient to healthcare consumer, the laboratory has an opportunity to serve them all with high-quality results and excellent service. When aligning testing with community awareness and patient needs, the laboratory outreach program can strategically plan for future success.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems.